Worst experience- increased twice in a year

Hello  MissX We can see how frustrating this experience has been, especially with multiple price increases in a short space of time and the added effort of trying to get through to us without success. That’s not the level of clarity and accessibility we aim to provide. Thank you for raising this with us. The pricing adjustments you’ve seen originate from your Fibre Network Operator and reflect broader, industry-wide cost changes. That said, clear communication around any changes is essential, and your feedback highlights where that experience has fallen short. Your difficulty reaching us via calls is equally important. Access to support should feel straightforward and responsive, and we are continuously working to improve availability and response times so that you can get assistance when you need it. Our focus remains on delivering consistent value, reliable connectivity, and a seamless experience. Please feel free to send us a private message or connect with us via Live Chat with your account details for any further support. 

Kind regards, 
The Mweb Team