WORST EXPERIENCE I HAVE EVER HAD

I had my Fibre installed on Wednesday the 17th of July, the vumatel technician advised that everything from his side is done and completed its just a matter of activation now which will automatically happen he advised I should be up in about 2 hours. I then made provisions to be out the house for 2 hours hoping by the time I return home it will be activated, no such luck. Not knowing what's happening as a client I called vumatel that same night who then advised that they have logged a call to come and do "splicing" on my Fibre box the next day(18th of July) , someone should be in contact regarding this. I waited till about 13:00 on and called mweb telling them I donot have an active internet connection still, they advised that from installation the activation process will take between 24-48 hours, but not once did mweb advise or seem to know about this "splicing" needed on my box. I then continued just waiting and hoping that it will come on regardless of no one contacting me regarding the splicing. Come Friday the 19th (48 hours) I call mweb to advise that still I have no internet connection and that it's been 48 hours, all they kept telling me is that they are waiting for vumatel to send them the installation certificate and once received this is an automated system, and that is all they waiting for.i then get a phone call at 15:00 from a vumatel technician to tell me his at my house waiting to get in todo the splicing on my box, keeping in mind no one even contacted me to say they coming or even tried to set up an appointment with me to be there, nevertheless I rushed home to go and open for them todo the splicing. I went my whole weekend without internet despite my numerous contact attempts trying to advise mweb there is something wrong. I then call vumatel this morning to find out what the problem is and they now tell me I am not connected to a distribution box they will have to advise how they going todo this going forward(which I'm sure this is one of the first steps when installation can be done??) , I called mweb to find out what they status is according to them and they are telling me that once they splice the box then installation can take place... When my installation took place 5 days ago. I am still waiting for someone at mweb who can tell me when I'm going to be up and what's actually going on because it seems that no one knows where they are at with this installation, I am however now beyond patientless and I'm actually thinking of canceling. All this information I did manage to find out was self obtained as no one from vumatel or Mweb has kept me in the loop and I have had to waste numerous amounts on airtime holding and calling for mweb. Is this what happens once you've opened up our accounts mweb? You forget about us?