AC
Anje C
1 reviews | Active since May 2026
04 May 2026, 12:30
Worst experience getting in touch with MWeb
Most frustrating experience to get in touch with MWeb! After holding on line for 45 min the line get cut off (for the second time today). On the Live Chat I've been waiting 3 hours still with no assistance. On 27 March I requested cancellation of my service. On 28 April my cancellation request was confirmed to be effective by end of April. I requested an early release in light of the long weekend. I got billed on 30 April. At this stage having to struggle I cannot wait for my service to be disconnected.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
04 May 2026, 12:55 Hello Anje. We hear how frustrating and exhausting this experience has been, especially after multiple attempts to reach support, dropped calls after long wait times, and then still being billed after receiving confirmation that your cancellation would be effective at the end of April. When you’ve already requested cancellation and are still dealing with active billing, it understandably creates urgency and frustration.
We have arranged for our Mweb cancellations team to review your account and get in touch with you directly to address your concerns and assist with the next steps so this can be properly finalised.
To ensure this is resolved without further delay, the team will:
• Confirm the cancellation request logged on 27 March and its processing timeline
• Review the confirmation received on 28 April regarding the end-of-month cancellation
• Review the 30 April billing charge in relation to your cancellation status
• Ensure your account is fully closed and no further billing occurs
• Assist with any early release or finalisation steps if still required
We understand how important it is for this to be brought to a clear and final close. The cancellations team will take ownership of this and contact you directly to ensure you are not left chasing updates or repeating your request again.
Kind regards,
The Mweb Team
We have arranged for our Mweb cancellations team to review your account and get in touch with you directly to address your concerns and assist with the next steps so this can be properly finalised.
To ensure this is resolved without further delay, the team will:
• Confirm the cancellation request logged on 27 March and its processing timeline
• Review the confirmation received on 28 April regarding the end-of-month cancellation
• Review the 30 April billing charge in relation to your cancellation status
• Ensure your account is fully closed and no further billing occurs
• Assist with any early release or finalisation steps if still required
We understand how important it is for this to be brought to a clear and final close. The cancellations team will take ownership of this and contact you directly to ensure you are not left chasing updates or repeating your request again.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply04 May 2026, 12:55
Official
Hello Anje. We hear how frustrating and exhausting this experience has been, especially after multiple attempts to reach support, dropped calls after long wait times, and then still being billed after receiving confirmation that your cancellation would be effective at the end of April. When you’ve already requested cancellation and are still dealing with active billing, it understandably creates urgency and frustration.
We have arranged for our Mweb cancellations team to review your account and get in touch with you directly to address your concerns and assist with the next steps so this can be properly finalised.
To ensure this is resolved without further delay, the team will:
• Confirm the cancellation request logged on 27 March and its processing timeline
• Review the confirmation received on 28 April regarding the end-of-month cancellation
• Review the 30 April billing charge in relation to your cancellation status
• Ensure your account is fully closed and no further billing occurs
• Assist with any early release or finalisation steps if still required
We understand how important it is for this to be brought to a clear and final close. The cancellations team will take ownership of this and contact you directly to ensure you are not left chasing updates or repeating your request again.
Kind regards,
The Mweb Team
We have arranged for our Mweb cancellations team to review your account and get in touch with you directly to address your concerns and assist with the next steps so this can be properly finalised.
To ensure this is resolved without further delay, the team will:
• Confirm the cancellation request logged on 27 March and its processing timeline
• Review the confirmation received on 28 April regarding the end-of-month cancellation
• Review the 30 April billing charge in relation to your cancellation status
• Ensure your account is fully closed and no further billing occurs
• Assist with any early release or finalisation steps if still required
We understand how important it is for this to be brought to a clear and final close. The cancellations team will take ownership of this and contact you directly to ensure you are not left chasing updates or repeating your request again.
Kind regards,
The Mweb Team
Best regards,