WORST EXPERIENCE EVER - NO SERVICE OR FEEDBACK WHATSOEVER!

I placed an order for an upgrade to LTE on 16 October 2017 after weeks of experiencing, and I hate to use the word "speed" of approximately 0.5mbps on a 2mbps line. The sales consultant I dealt with gave me the option of a faster line eg. 4/8mbps or LTE and I chose the LTE option. I was told that the router would more than likely be delivered by the end of the same week. When I hadn't received anything early the following week, I contacted MWeb to follow up and was then told Mweb was "out of stock" and that stock was only expected at the END of December. I called again on 27 October 2017 to voice my total dissatisfaction and after having to hold on for 40 minutes, my problem was still not resolved and I wasn't given any assistance as an interim measure. After an email complaint, my LTE router was finally delivered on 20 November 2017 however, when I read through the Sales Agreement that was emailed through later the same day, the usage amount is 25GB which is incorrect. I was told by the sales consultant on 16 October 2017, when the call was placed to do the initial upgrade, that the line would be capped at 50GB. I sent emails to Sales, complaints and the consultant on the 20 November 2017 and received read receipts from two of these respondents. It is now 24 November 2017 and I have yet to receive the courtesy of a reply. This is by far the worst interaction I have had with a business - service is not poor, it is non-existent!!! I will never recommend this company to anyone and will certainly be looking for a new ISP as soon as my contract term is up.