AK
Ayanda K
1 reviews | Active since Aug 2026
08 Sept 2026, 14:04
Worst experience ever
I requested a refund of the service fee after cancelling my activation with Mweb on the 24Aug but I haven’t received my refund, they are still trying to debit my account even though I have cancelled and somehow I am in arrears of R2171.61 for a service I did not receive. I can not get through to billing and I am honestly so frustrated with this service provider.
Helpful (0)
Replies (9)0
Replies (9)
Mweb's replyOfficial
08 Sept 2026, 14:28Hi Ayanda,
We understand your frustration, particularly with the outstanding balance showing on the account and the concerns you’ve raised around the cancellation.We can see that you requested to cancel the activation, and the payments made towards the service were reversed, so there is no refund due on the account. We’ve now escalated the cancellation and account concerns to the relevant team to investigate and assist further.Kind regards,
The Mweb Team
We understand your frustration, particularly with the outstanding balance showing on the account and the concerns you’ve raised around the cancellation.We can see that you requested to cancel the activation, and the payments made towards the service were reversed, so there is no refund due on the account. We’ve now escalated the cancellation and account concerns to the relevant team to investigate and assist further.Kind regards,
The Mweb Team
Mweb's reply08 Sept 2026, 14:28
Official
Hi Ayanda,
We understand your frustration, particularly with the outstanding balance showing on the account and the concerns you’ve raised around the cancellation.We can see that you requested to cancel the activation, and the payments made towards the service were reversed, so there is no refund due on the account. We’ve now escalated the cancellation and account concerns to the relevant team to investigate and assist further.Kind regards,
The Mweb Team
We understand your frustration, particularly with the outstanding balance showing on the account and the concerns you’ve raised around the cancellation.We can see that you requested to cancel the activation, and the payments made towards the service were reversed, so there is no refund due on the account. We’ve now escalated the cancellation and account concerns to the relevant team to investigate and assist further.Kind regards,
The Mweb Team
AK
Ayanda K's updateReviewer Update
10 Sept 2026, 11:48I still haven’t received my refund. I am still waiting for my R249 which was paid as a service fee but I didn’t receive the service hence I am requesting for a refund. My calls are no longer through and I haven’t received feedback from the agent(Nirav). It’s been over two weeks now and I still haven’t received my money
AK
Ayanda K's update10 Sept 2026, 11:48
Reviewer Update
I still haven’t received my refund. I am still waiting for my R249 which was paid as a service fee but I didn’t receive the service hence I am requesting for a refund. My calls are no longer through and I haven’t received feedback from the agent(Nirav). It’s been over two weeks now and I still haven’t received my money
Mweb's replyOfficial
10 Sept 2026, 11:55Hi Ayanda,
We understand how frustrating it is to still be waiting for your R249 refund after more than two weeks, especially after you’ve already followed up and have not received the expected feedback.We’ve logged this with our Billing Team to assist with the refund and review the current status of the payment.Kind regards,
The Mweb Team
We understand how frustrating it is to still be waiting for your R249 refund after more than two weeks, especially after you’ve already followed up and have not received the expected feedback.We’ve logged this with our Billing Team to assist with the refund and review the current status of the payment.Kind regards,
The Mweb Team
Mweb's reply10 Sept 2026, 11:55
Official
Hi Ayanda,
We understand how frustrating it is to still be waiting for your R249 refund after more than two weeks, especially after you’ve already followed up and have not received the expected feedback.We’ve logged this with our Billing Team to assist with the refund and review the current status of the payment.Kind regards,
The Mweb Team
We understand how frustrating it is to still be waiting for your R249 refund after more than two weeks, especially after you’ve already followed up and have not received the expected feedback.We’ve logged this with our Billing Team to assist with the refund and review the current status of the payment.Kind regards,
The Mweb Team
AK
Ayanda K's updateReviewer Update
10 Sept 2026, 12:04Can I get feedback before COB, it’s been long overdue. This was requested when I requested for cancellation so what’s the delay for
AK
Ayanda K's update10 Sept 2026, 12:04
Reviewer Update
Can I get feedback before COB, it’s been long overdue. This was requested when I requested for cancellation so what’s the delay for
Mweb's replyOfficial
10 Sept 2026, 12:24Hi Ayanda,We understand your frustration, especially as the refund was requested when you cancelled the service and you’ve already been waiting longer than expected.The matter has been followed up with our team to review the delay and provide feedback on the outstanding R249 refund. We’ll assist further once their feedback is available.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply10 Sept 2026, 12:24
Official
Hi Ayanda,We understand your frustration, especially as the refund was requested when you cancelled the service and you’ve already been waiting longer than expected.The matter has been followed up with our team to review the delay and provide feedback on the outstanding R249 refund. We’ll assist further once their feedback is available.Kind regards,
The Mweb Team
The Mweb Team
AK
Ayanda K's updateReviewer Update
10 Sept 2026, 16:04I am still waiting for feedback
AK
Ayanda K's update10 Sept 2026, 16:04
Reviewer Update
I am still waiting for feedback
Mweb's replyOfficial
10 Sept 2026, 16:05Hi Ayanda,
We do not have any feedback to report just yet.
Kind regards,
The Mweb Team
We do not have any feedback to report just yet.
Kind regards,
The Mweb Team
Mweb's reply10 Sept 2026, 16:05
Official
Hi Ayanda,
We do not have any feedback to report just yet.
Kind regards,
The Mweb Team
We do not have any feedback to report just yet.
Kind regards,
The Mweb Team
AK
Ayanda K's updateReviewer Update
11 Sept 2026, 09:25Still don’t have my feedback, I want my money back
AK
Ayanda K's update11 Sept 2026, 09:25
Reviewer Update
Still don’t have my feedback, I want my money back
Mweb's replyOfficial
11 Sept 2026, 09:46Hello Ayanda,
The matter is being actively followed up with the relevant team. While we do not have any new feedback to share at this stage, the request remains under review, and further feedback will be provided as soon as it becomes available.
Kind regards,
Mweb Team
The matter is being actively followed up with the relevant team. While we do not have any new feedback to share at this stage, the request remains under review, and further feedback will be provided as soon as it becomes available.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 09:46
Official
Hello Ayanda,
The matter is being actively followed up with the relevant team. While we do not have any new feedback to share at this stage, the request remains under review, and further feedback will be provided as soon as it becomes available.
Kind regards,
Mweb Team
The matter is being actively followed up with the relevant team. While we do not have any new feedback to share at this stage, the request remains under review, and further feedback will be provided as soon as it becomes available.
Kind regards,
Mweb Team