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jaco S

1 reviews | Active since Jun 2018

10 Jul 2018, 11:13

WORST EXPERIENCE EVER

I am extremely frustrated with Mweb's service.First of all when I signed up for LTE, I never received login details which meant that I could not send any mails, because I did not have the outgoing server details.I asked them to change my contact details, because their sms messages does not come through to my current number, they refused!So when I cancelled 5 months later on the 5th of July, they explained in a mail that my service will be terminated only end of August, because I have to give a month notice.Now if I count correctly that is 2 months down the line.They want to take more money from me for nothing.They can take me to court, but I am not paying anymore for this bull!Please people stay away from Mweb, there are numerous companies with better products and definitely better client service.

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Replies (1)
Mweb
Mweb's reply11 Jul 2018, 11:26
Official

Good day ***

Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you as well as MWEB's cancellation policy.

We now see this matter as closed from our side.

We apologise for the inconvenience you may have experienced and thank you for your feedback.

Kind regards

MWEB Client Services

Best regards,