E
Eugen
1 reviews | Active since Jun 2026
04 Jun 2026, 15:45
Worst ever you cance...
Worst ever you canceled my service for non payment yet my bill had a R300 credit It tool 4 days to get me reconnect, only Thabo was able to assist Your billing lady is arrogant and rude
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Replies (1)
Mweb's replyOfficial
04 Jun 2026, 16:25Hi Eugen,
Thank you for sharing your feedback with us. We understand how frustrating and disappointing it must have been to experience a cancellation due to non‑payment while your account reflected a credit. When something like this happens, especially after trying to resolve it, it can feel both confusing and unfair. At the same time, we’re glad to hear that your service was eventually restored and that Thabo was able to assist you effectively. However, your overall experience clearly fell short of the level of support and professionalism we aim to provide, particularly when it comes to billing accuracy and consistent customer care.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring clear communication, respectful interactions, and accurate billing is essential.
If there’s anything further you’d like us to review or assist with, please feel free to send us a direct message on Hello Peter, and we’ll gladly take a closer look.
Kind regards,
Mweb Team
Thank you for sharing your feedback with us. We understand how frustrating and disappointing it must have been to experience a cancellation due to non‑payment while your account reflected a credit. When something like this happens, especially after trying to resolve it, it can feel both confusing and unfair. At the same time, we’re glad to hear that your service was eventually restored and that Thabo was able to assist you effectively. However, your overall experience clearly fell short of the level of support and professionalism we aim to provide, particularly when it comes to billing accuracy and consistent customer care.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring clear communication, respectful interactions, and accurate billing is essential.
If there’s anything further you’d like us to review or assist with, please feel free to send us a direct message on Hello Peter, and we’ll gladly take a closer look.
Kind regards,
Mweb Team
Best regards,
Mweb's reply04 Jun 2026, 16:25
Official
Hi Eugen,
Thank you for sharing your feedback with us. We understand how frustrating and disappointing it must have been to experience a cancellation due to non‑payment while your account reflected a credit. When something like this happens, especially after trying to resolve it, it can feel both confusing and unfair. At the same time, we’re glad to hear that your service was eventually restored and that Thabo was able to assist you effectively. However, your overall experience clearly fell short of the level of support and professionalism we aim to provide, particularly when it comes to billing accuracy and consistent customer care.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring clear communication, respectful interactions, and accurate billing is essential.
If there’s anything further you’d like us to review or assist with, please feel free to send us a direct message on Hello Peter, and we’ll gladly take a closer look.
Kind regards,
Mweb Team
Thank you for sharing your feedback with us. We understand how frustrating and disappointing it must have been to experience a cancellation due to non‑payment while your account reflected a credit. When something like this happens, especially after trying to resolve it, it can feel both confusing and unfair. At the same time, we’re glad to hear that your service was eventually restored and that Thabo was able to assist you effectively. However, your overall experience clearly fell short of the level of support and professionalism we aim to provide, particularly when it comes to billing accuracy and consistent customer care.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring clear communication, respectful interactions, and accurate billing is essential.
If there’s anything further you’d like us to review or assist with, please feel free to send us a direct message on Hello Peter, and we’ll gladly take a closer look.
Kind regards,
Mweb Team
Best regards,