SK
Sinothile K

1 reviews | Active since Aug 2026

18 Aug 2026, 18:11

Worst ever service, highly do not recommend

If there was a rating lower then 1 I would give it, I have recently installed my network, less than a week. It’s not working currently, so I attempt to contact the technical team and I have been **** to, dismissed and received no assistance. I have waited on calls to for long, attempted to contact support during bussiness hour and told I can receive assistance after hours and only hold on calls for long again without assistance.

To anyone who wishes to get fibre save yourself from through my experience, I highly do not recommend. As for Mweb please kindly come collect your devices and cancel my contract I’ll pay whatever. Even getting in touch with cancellation department is an issue can you image

0
Replies (1)
Mweb
Mweb's reply19 Aug 2026, 08:53
Official
Hi Sinothile, 
We understand how frustrating this has been, especially after recently having your service installed and then experiencing connectivity issues so soon afterwards.We can see that you’ve since spoken with one of our consultants via Live Chat. If you still require assistance with the issue, please let us know and we’ll be happy to help further.Kind regards,
The Mweb Team