Worst ever

Worst service ever. After sending documents through that was requested to switch the account to my husband's name 1 April 2025, it is still not done. E George was ccd in all correspondence. They switched of my account twice after payments have been made. Trying to contact them on live chat, no agents available. Try calling them 18:40, no one is answering, even though it states that customer service is available up until 20:00. Who was supposed to do the name change? Why is thr debit order not going through? Now it's this time in the evening without any wifi, and no one to assist herein. I have never experienced such bad service in my life.