CB
Charles B

1 reviews | Active since Aug 2011

06 Feb 2017, 15:27

Worst Ever !!!!!!!!!!!!!

<p>After joining mweb due to bad service / line from Telkom I was in for a total shock. After spending days and dosens of phone calls to get the line migrated I were finally on their books since end Nov. Or were I ?????. Today is the 5th day with no data / service at all. After again spending all this time I still get the run around as Mweb blames Telkom and while on hold with Mweb I get put through to Telkom ???? Arent you looking after my account as you bill me for it ????. Cherry on the cake I get a email from Telkom today saying " CONGRATULATIONS AND THANK YOU FOR CHOOSING TELKOM AS YOUR PREFFERED ADSL DATA PROVIDER " </p> <p>Reference numbers from Mweb with most still awaiting feedback: </p> <p>MWB ********** </p> <p>MWB ********** </p> <p>MWB ********** etc etc. </p> <p> </p>

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Replies (1)
Mweb
Mweb's reply06 Feb 2017, 16:36
Official

Good day Good buy Peter,

Thank you for bring this query to our attention.

As discussed with our client service representative, this matter has been addressed and forwarded to the relevant persons to contact you.

We will investigate the series of events leading up to this point and will contact you with feedback as soon as we have an update.

Kind regards

MWEB Client Services

Best regards,