JE
James E
1 reviews | Active since May 2018
03 Sept 2026, 13:02
Worst ever
Don't do it worst service ever, mweb must die now
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
03 Sept 2026, 13:21Hello James,
We never want our customers to leave feeling frustrated or unsupported as this is certainly not the level of service we aim to provide. We would appreciate the opportunity to step in and make things right. If your query is still outstanding, please send us a direct message via Hello Peter with details of the assistance you require, along with the email address linked to your Mweb account. We'll gladly take a closer look and investigate the matter further.
Kind regards,
Mweb Team
We never want our customers to leave feeling frustrated or unsupported as this is certainly not the level of service we aim to provide. We would appreciate the opportunity to step in and make things right. If your query is still outstanding, please send us a direct message via Hello Peter with details of the assistance you require, along with the email address linked to your Mweb account. We'll gladly take a closer look and investigate the matter further.
Kind regards,
Mweb Team
Mweb's reply03 Sept 2026, 13:21
Official
Hello James,
We never want our customers to leave feeling frustrated or unsupported as this is certainly not the level of service we aim to provide. We would appreciate the opportunity to step in and make things right. If your query is still outstanding, please send us a direct message via Hello Peter with details of the assistance you require, along with the email address linked to your Mweb account. We'll gladly take a closer look and investigate the matter further.
Kind regards,
Mweb Team
We never want our customers to leave feeling frustrated or unsupported as this is certainly not the level of service we aim to provide. We would appreciate the opportunity to step in and make things right. If your query is still outstanding, please send us a direct message via Hello Peter with details of the assistance you require, along with the email address linked to your Mweb account. We'll gladly take a closer look and investigate the matter further.
Kind regards,
Mweb Team
JE
James E's updateReviewer Update
03 Sept 2026, 16:05U have made it clear as a company u do not plan on fixing the problem, what I dont understand is why I am being billed for a month of service which I never had, also this is not the first time for my wifi to have been off, and yet this was never happened before, when I paid the following month my service went on as per normal but now this
JE
James E's update03 Sept 2026, 16:05
Reviewer Update
U have made it clear as a company u do not plan on fixing the problem, what I dont understand is why I am being billed for a month of service which I never had, also this is not the first time for my wifi to have been off, and yet this was never happened before, when I paid the following month my service went on as per normal but now this
Mweb's replyOfficial
03 Sept 2026, 16:46Hi James,
We understand your concern regarding the billing, especially if you feel you were billed for a period during which the service was not working as expected. We can appreciate why you would want clarity on the amounts reflected on the account. To help us better understand the concern and provide accurate feedback, please send us a direct message via Hello Peter with more details regarding the charges you are querying. If possible, include the invoice number, the amount in question, and a brief explanation of why you believe the billing is incorrect. We'll gladly take a closer look and provide further clarity. We're here to help and would welcome the opportunity to review the billing in more detail.
Kind regards,
Mweb Team
We understand your concern regarding the billing, especially if you feel you were billed for a period during which the service was not working as expected. We can appreciate why you would want clarity on the amounts reflected on the account. To help us better understand the concern and provide accurate feedback, please send us a direct message via Hello Peter with more details regarding the charges you are querying. If possible, include the invoice number, the amount in question, and a brief explanation of why you believe the billing is incorrect. We'll gladly take a closer look and provide further clarity. We're here to help and would welcome the opportunity to review the billing in more detail.
Kind regards,
Mweb Team
Mweb's reply03 Sept 2026, 16:46
Official
Hi James,
We understand your concern regarding the billing, especially if you feel you were billed for a period during which the service was not working as expected. We can appreciate why you would want clarity on the amounts reflected on the account. To help us better understand the concern and provide accurate feedback, please send us a direct message via Hello Peter with more details regarding the charges you are querying. If possible, include the invoice number, the amount in question, and a brief explanation of why you believe the billing is incorrect. We'll gladly take a closer look and provide further clarity. We're here to help and would welcome the opportunity to review the billing in more detail.
Kind regards,
Mweb Team
We understand your concern regarding the billing, especially if you feel you were billed for a period during which the service was not working as expected. We can appreciate why you would want clarity on the amounts reflected on the account. To help us better understand the concern and provide accurate feedback, please send us a direct message via Hello Peter with more details regarding the charges you are querying. If possible, include the invoice number, the amount in question, and a brief explanation of why you believe the billing is incorrect. We'll gladly take a closer look and provide further clarity. We're here to help and would welcome the opportunity to review the billing in more detail.
Kind regards,
Mweb Team