Hellopeter
Share Your Experience

1 reviews | Active since Mar 2017

01 Jun 2026, 17:11

WORST EVER (2)

I HAD TO GIVE 1 TO BE ABLE TO WRITE, SIRRY🙏🙏🙏 A month after giving bad reviews and emails to them, I decided to cancel because they don't give sh🤔t what happen, they don't reply to your messages, live chat and email. SORRY WE ARE BUSY, HIGH VOLUMES OF EMAIL, MESSAGES. BUT THEY NEVER COME BACK. 2026/04 after leaving bad reviews a consultant phoned me. BIG DISCOUNTS WILL COME YOUR WAY, I WILL SEND YOU A MESH 6 ROUTER AND YOU WONT STRUGGLE ANYMORE. well I received the same router as I had. No discounts and after cancelling 2026/04/30 via email, no correspondence. 2026/05/22 I received an email, WE HAVE HUGE VOLUMES AND COULDNT GET BACK TO YOU BUT WILL MAKE CONTACT. I am still waiting and they took their connection fee for the month 2026/05/30.

WORST EVER AND SEEMINGLY THEY DONT GIVE A ****.

0
Replies (2)
's update01 Jun 2026, 19:23
Reviewer Update
Even after review posted, with them trying to reach out, NOT SUCCESSFUL BECAUSE OF HI VOLUMES😱😶🌫️🤔
Mweb
Mweb's reply02 Jun 2026, 08:39
Official
Hi Anton,  We can see how frustrating this experience has been for you. From your perspective, you've made repeated attempts to get assistance, followed up on commitments that you feel were not fulfilled, submitted a cancellation request, and then continued waiting for feedback while charges were still processed on your account. We can confirm that this matter has been logged with our Retentions Team for review and assistance. They will investigate the cancellation request, review the communication history on your account, and address the concerns you've raised regarding the service and billing. We understand that you're looking for clear answers and confirmation that your concerns are receiving the necessary attention. The Retentions Team will review the matter and provide feedback as soon as possible. Kind regards,
 The Mweb Team