Worst customer service i have ever experienced, STAY AWAY

I have been trying to speak to someone regarding a second hand router i was sent, they transferred me to every department and no one would help me. So i went online for a live chat, technical never answers, only sales, so i asked sales to get a manager to call me back. No one called, In frustration i then called billing and asked for the line to be cancelled, so today i have no connection, but mweb has not opened the line for me to go with another internet provider. The customer service is the worst, no one cares about assisting, managers are non-existant, emailing does not work, when calling you are sitting minimum an hour on the phone and only new sales will answer.