Worst customer service from MWeb

Ultimately the worst customer service so far. I ordered a new fiber package which includes a router. The line installation was done quickly. I then received what I though was suppose to be a new router, but instead I received another client's used router that is full of scratches. I have phoned in multiple times to follow up with the ticket that I logged. If I get through to support they say that its sales issue, if I get through to sales they say its supports issue and then drop the call on me. Really the worst service and I thought that Telkom was bad.