KM
Kay M
1 reviews | Active since Mar 2026
07 Mar 2026, 14:07
Worst Customer service experienced
Worst customer service I've ever experienced. Holding for over 45min just to have the consultant hang up. No call back No response to any chat platforms. Cancelling my subscription. No respect for customers at all.
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Mweb's replyOfficial
09 Mar 2026, 08:45Hi Kay, thank you for bringing this to our attention. Waiting for assistance for an extended period and then having the call disconnect is understandably frustrating, and we appreciate you sharing your experience with us. This is certainly not the level of service we aim to provide. Your feedback regarding the difficulty reaching us on our support channels has been noted, as we continuously work to improve our response times and overall customer experience. If you still require assistance, please let us know and we will be happy to arrange for the relevant team to assist you. U^
Mweb's reply09 Mar 2026, 08:45
Official
Hi Kay, thank you for bringing this to our attention. Waiting for assistance for an extended period and then having the call disconnect is understandably frustrating, and we appreciate you sharing your experience with us. This is certainly not the level of service we aim to provide. Your feedback regarding the difficulty reaching us on our support channels has been noted, as we continuously work to improve our response times and overall customer experience. If you still require assistance, please let us know and we will be happy to arrange for the relevant team to assist you. U^