Worst customer service experience ever

Mweb is *** really, their customer service is so ****ed ****, I'm also in customer service and this is not acceptable. Waiting up to an hour in the line for someone to answer. I spent more than 200 airtime which is half of my WiFi payment every month.can someone at Mweb please call me from the sales department. I don't know what to do anymore it's really frustrating.