1 reviews | Active since Jul 2011
Worst customer service EVER
Probably the most uninterested and disassociated company I have ever tried to deal with. As a customer of over 30 years, I have had zero response as to why Mweb felt the need to block me on X, when asked on my other X account, the same thing happened! Now reading all the reviews about Mweb services and customer service I am in a state! They simply DO NOT CARE that so many people are complaining about them! While we don’t have much issue with the quality of our fibre, I do have an issue with their pricing and of course their customer service- or lack there of! I am appalled at their lack of concern for all these bad reviews! Surely they should at least try? I also realized since MWEB was bought by Webafrica (whom I ran far far away from) their customer service has gone from hero to 0! Prior to Webafrica taking over, MWEB was pretty okay. Attentive and nearly always responded to tweets formally known as Twitter! Now they couldn’t be bothered to even like or retweet your comments. Extremely disturbing this lack of concern for customers and customer service. Whats worse, WEBAFRICA were the WORST company to deal with! Now I am literally back where I started (I “divorced” Webafrica for hosting my website, did not like their attitude and their lack of customer support! Sadly I am now back where I started (unbeknownst to me) until I found out Mweb was bought by Webafrica) Mweb have BLOCKED me on all social media platforms and I am still trying to figure out exactly why!!!
