KV
Kevin V
1 reviews | Active since May 2016
02 Jun 2026, 12:58
Worst Customer service ever
Worst expierience ever. Requested move home 10 May to be active 29 May. To date no connectivity, keep on phoning only to be placed on hold or moved back in the que with no answers!!!!!!!!!!
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Mweb's replyOfficial
02 Jun 2026, 13:20Hi Kevin, We can understand your frustration. Arranging a move well in advance and then still being without connectivity after the requested activation date is incredibly disruptive, especially when repeated attempts to get updates have resulted in long hold times and no clear answers. We can confirm that a follow-up has been sent to our Moving Team to obtain an update on your relocation request and the outstanding activation. The team will review the current status of the move order and provide feedback on the next steps required to get your service connected. We understand the urgency of restoring your connectivity and have requested that the matter be attended to as a priority. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 13:20
Official
Hi Kevin, We can understand your frustration. Arranging a move well in advance and then still being without connectivity after the requested activation date is incredibly disruptive, especially when repeated attempts to get updates have resulted in long hold times and no clear answers. We can confirm that a follow-up has been sent to our Moving Team to obtain an update on your relocation request and the outstanding activation. The team will review the current status of the move order and provide feedback on the next steps required to get your service connected. We understand the urgency of restoring your connectivity and have requested that the matter be attended to as a priority. Kind regards,
The Mweb Team
The Mweb Team