SM
Siya M
1 reviews | Active since Sept 2025
31 Mar 2026, 11:06
WORST CUSTOMER SERVICE EVER!!
They don't even deserve the 1 star!! WORST customer service EVER! I will be switching to another provider as they do not take their clients seriously! This is the worst company I have ever dealt with, and I'm not even exaggerating!
Helpful (0)
Replies (9)0
Replies (9)
Mweb's replyOfficial
31 Mar 2026, 11:10Hi Siya, we completely understand how frustrating this experience has been, feeling ignored and unsupported is not what we aim for, and your strong feedback shows how seriously this has affected you. We want to make sure your concerns are addressed directly and efficiently. Please send us a direct message (DM) with:
The Mweb Team
- A brief description of the issue you’re facing
- Any relevant screenshots or details
- Your registered Mweb email address
The Mweb Team
Mweb's reply31 Mar 2026, 11:10
Official
Hi Siya, we completely understand how frustrating this experience has been, feeling ignored and unsupported is not what we aim for, and your strong feedback shows how seriously this has affected you. We want to make sure your concerns are addressed directly and efficiently. Please send us a direct message (DM) with:
The Mweb Team
- A brief description of the issue you’re facing
- Any relevant screenshots or details
- Your registered Mweb email address
The Mweb Team
SM
Siya M's updateReviewer Update
31 Mar 2026, 11:40What I need is a call from you guys because I've been trying to call your customer service line since 07:30 this morning, it's now 11:30 and I have not spoken to anyone, automated system keeps telling me I'm first in line but I've been holding for over an hour!!
My email is *** , that way you can search on your records and find my phone number so my issue can be resolved
My email is *** , that way you can search on your records and find my phone number so my issue can be resolved
SM
Siya M's update31 Mar 2026, 11:40
Reviewer Update
What I need is a call from you guys because I've been trying to call your customer service line since 07:30 this morning, it's now 11:30 and I have not spoken to anyone, automated system keeps telling me I'm first in line but I've been holding for over an hour!!
My email is *** , that way you can search on your records and find my phone number so my issue can be resolved
My email is *** , that way you can search on your records and find my phone number so my issue can be resolved
Mweb's replyOfficial
31 Mar 2026, 11:45Hi Siya, we completely understand how frustrating this has been, being on hold for hours and not getting through to anyone is unacceptable, especially when you need urgent assistance. To ensure the relevant team can call you and assist efficiently, please provide a brief description of the issue you’re experiencing. Once we have this, our team can review your case and reach out to you directly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 11:45
Official
Hi Siya, we completely understand how frustrating this has been, being on hold for hours and not getting through to anyone is unacceptable, especially when you need urgent assistance. To ensure the relevant team can call you and assist efficiently, please provide a brief description of the issue you’re experiencing. Once we have this, our team can review your case and reach out to you directly. Kind regards,
The Mweb Team
The Mweb Team
SM
Siya M's updateReviewer Update
31 Mar 2026, 11:50Get the billing team to call me, preferably a supervisor! Then I will explain what the issue is! I'm tired of wasting my time explaining on text cause that does not work, I missed out on a day of work because of your inconvenience!
SM
Siya M's update31 Mar 2026, 11:50
Reviewer Update
Get the billing team to call me, preferably a supervisor! Then I will explain what the issue is! I'm tired of wasting my time explaining on text cause that does not work, I missed out on a day of work because of your inconvenience!
Mweb's replyOfficial
31 Mar 2026, 12:03Hi Siya, we completely understand how frustrating this has been, missing work and having to repeatedly explain your issue is unacceptable. To assist you properly, we have requested our Billing team to arrange a callback, and they will contact you to discuss your issue directly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 12:03
Official
Hi Siya, we completely understand how frustrating this has been, missing work and having to repeatedly explain your issue is unacceptable. To assist you properly, we have requested our Billing team to arrange a callback, and they will contact you to discuss your issue directly. Kind regards,
The Mweb Team
The Mweb Team
SM
Siya M's updateReviewer Update
31 Mar 2026, 12:06When should I expect this call? This is very disheartening as I have used Mweb since the first day I installed Fibre!
Please make this a priority as the longer you take, I am not able to do my work!
Please make this a priority as the longer you take, I am not able to do my work!
SM
Siya M's update31 Mar 2026, 12:06
Reviewer Update
When should I expect this call? This is very disheartening as I have used Mweb since the first day I installed Fibre!
Please make this a priority as the longer you take, I am not able to do my work!
Please make this a priority as the longer you take, I am not able to do my work!
Mweb's replyOfficial
31 Mar 2026, 12:16Hi Siya, we completely understand how disruptive this is, being unable to work while waiting for a response is understandably frustrating, especially as a long-standing Mweb customer. We have requested a callback regarding your issue, and you can expect this to happen within 24 working hours. We are treating this with priority and will ensure the relevant team contacts you as soon as possible to resolve the matter. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 12:16
Official
Hi Siya, we completely understand how disruptive this is, being unable to work while waiting for a response is understandably frustrating, especially as a long-standing Mweb customer. We have requested a callback regarding your issue, and you can expect this to happen within 24 working hours. We are treating this with priority and will ensure the relevant team contacts you as soon as possible to resolve the matter. Kind regards,
The Mweb Team
The Mweb Team
SM
Siya M's updateReviewer Update
31 Mar 2026, 12:17Why 24 - 48 hours when payment was processed today? I paid for a service I am not receiving!
SM
Siya M's update31 Mar 2026, 12:17
Reviewer Update
Why 24 - 48 hours when payment was processed today? I paid for a service I am not receiving!
Mweb's replyOfficial
31 Mar 2026, 12:28Hi Siya, we completely understand how frustrating this is, paying for a service and not receiving it immediately is understandably concerning. Payment processing and system updates can sometimes take a short time to reflect on your account. Rest assured, our team is monitoring the process to ensure your service is activated as quickly as possible. If it hasn’t reflected within this period, please send us a direct message (DM) with your account details so we can investigate further. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 12:28
Official
Hi Siya, we completely understand how frustrating this is, paying for a service and not receiving it immediately is understandably concerning. Payment processing and system updates can sometimes take a short time to reflect on your account. Rest assured, our team is monitoring the process to ensure your service is activated as quickly as possible. If it hasn’t reflected within this period, please send us a direct message (DM) with your account details so we can investigate further. Kind regards,
The Mweb Team
The Mweb Team