SN
Sindiswa N
1 reviews | Active since Aug 2020
05 Mar 2026, 08:11
Worst customer Service ever
I haven’t even started using their services yet, I am a new customer and getting a hold of Mweb is a nightmare.
You hold for approximately an 1-2 hours only for them not to be of service. The Chat box on their app is pathetic because it is never attended to. I tried the WhatsApp chat as well and the person isn’t even trying to assist with their one word answers. I am a new client and I have questions that require answers. If I knew this was the level of service I’d receive I would’ve went with another ISP provider
Need to follow up the router delivery
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Mweb's replyOfficial
05 Mar 2026, 11:29Hi Sindiswa
We understand how frustrating it can be to wait for support as a new customer, and we appreciate you sharing the difficulties you’ve experienced in reaching us.
We can see that you reached out to our Sales Department this morning regarding your questions and the router delivery.
Should you require any further assistance or clarification, please feel free to reach out. T^
We understand how frustrating it can be to wait for support as a new customer, and we appreciate you sharing the difficulties you’ve experienced in reaching us.
We can see that you reached out to our Sales Department this morning regarding your questions and the router delivery.
Should you require any further assistance or clarification, please feel free to reach out. T^
Mweb's reply05 Mar 2026, 11:29
Official
Hi Sindiswa
We understand how frustrating it can be to wait for support as a new customer, and we appreciate you sharing the difficulties you’ve experienced in reaching us.
We can see that you reached out to our Sales Department this morning regarding your questions and the router delivery.
Should you require any further assistance or clarification, please feel free to reach out. T^
We understand how frustrating it can be to wait for support as a new customer, and we appreciate you sharing the difficulties you’ve experienced in reaching us.
We can see that you reached out to our Sales Department this morning regarding your questions and the router delivery.
Should you require any further assistance or clarification, please feel free to reach out. T^