PE
Petronella E
1 reviews | Active since Mar 2012
04 Mar 2026, 12:56
Worst customer service EVER
MWEB has been my ISP for the last 6 years, what terrible customer service. You cannot call them as they do not provide contact details only why of contacting them is via live chat. Which they take forever to respond to and when you finally get someone they need to transfer you to someone else. I changed my package via there app 23 February , it is now 9 days later . Of which I spent 3 full days on the live chat and still nothing has been done, Apparently the provisioning team informed me it normally takes 72 hours to change, which they were going to escalate as on Monday 2 March nothing was actioned. They confirmed that they will call me . STILL waiting
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Replies (3)0
Replies (3)
Mweb's replyOfficial
04 Mar 2026, 13:45Hi Petronella, thank you for sharing your experience and for your continued support over the past six years. We acknowledge the delay with your package change request and understand the importance of receiving timely assistance. Please be assured that this matter will be escalated to the relevant team for priority review. Our goal is to ensure your request is finalised and that you receive clear feedback as soon as possible. We value your loyalty and appreciate the opportunity to address this for you.
Mweb's reply04 Mar 2026, 13:45
Official
Hi Petronella, thank you for sharing your experience and for your continued support over the past six years. We acknowledge the delay with your package change request and understand the importance of receiving timely assistance. Please be assured that this matter will be escalated to the relevant team for priority review. Our goal is to ensure your request is finalised and that you receive clear feedback as soon as possible. We value your loyalty and appreciate the opportunity to address this for you.
PE
Petronella E's updateReviewer Update
05 Mar 2026, 09:49Well once again empty promises. MWEB replies via hellopeter but they don't deliver.
PE
Petronella E's update05 Mar 2026, 09:49
Reviewer Update
Well once again empty promises. MWEB replies via hellopeter but they don't deliver.
Mweb's replyOfficial
05 Mar 2026, 10:27Hi Petronella. We understand how frustrating it can be to feel that commitments aren’t being met, and we appreciate you taking the time to share your concern.
We’re happy to confirm that your package has now been successfully changed. Thank you for your patience while this was being processed — your cooperation has been greatly appreciated.
If there’s anything else you need or any further clarification, please don’t hesitate to reach out. We’re here to ensure everything continues smoothly with your account. T^
We’re happy to confirm that your package has now been successfully changed. Thank you for your patience while this was being processed — your cooperation has been greatly appreciated.
If there’s anything else you need or any further clarification, please don’t hesitate to reach out. We’re here to ensure everything continues smoothly with your account. T^
Mweb's reply05 Mar 2026, 10:27
Official
Hi Petronella. We understand how frustrating it can be to feel that commitments aren’t being met, and we appreciate you taking the time to share your concern.
We’re happy to confirm that your package has now been successfully changed. Thank you for your patience while this was being processed — your cooperation has been greatly appreciated.
If there’s anything else you need or any further clarification, please don’t hesitate to reach out. We’re here to ensure everything continues smoothly with your account. T^
We’re happy to confirm that your package has now been successfully changed. Thank you for your patience while this was being processed — your cooperation has been greatly appreciated.
If there’s anything else you need or any further clarification, please don’t hesitate to reach out. We’re here to ensure everything continues smoothly with your account. T^