WORST CUSTOMER SERVICE EVER

on the 13/09/2017 i sent an email to Mweb`s support email to create an additional email address for my client. on the 14th i phoned Mweb for an update and the lady told me that my request had to be escalated because it is do difficult of a task for a tear 1 support person to assist me. within the next four days i phoned just to hear some lazy excuse. Up until now, a month and a week later i STILL have no response. MWB ********** support ticket has probably been closed without completing the request. this is the worst service provider to date!!!!!!