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Nyiko H

1 reviews | Active since Apr 2026

11 Apr 2026, 11:29

Worst Customer service ever

Worst customer service ever,Their application only works for sending you invoices,when you want to make a payment the App never works,their liveChat option is just there a Dummy option it does not work,Calling their Callcenter is just a waste of airtym as you will keep holding from being caller number 15 to caller number 1 but no one will ever answer the call,you will just be holding listening yo the annoying music and programed robot that keeps on repeating you are “caller number “untill you spend most of your airtime holding.

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Replies (1)
Mweb
Mweb's reply13 Apr 2026, 12:08
Official
Hello  Nyiko, We hear your frustration, especially around trying to make a payment but being blocked by a non-functioning app flow, long call centre queues that drain airtime, and live chat not providing real-time help. When you’re actively trying to resolve billing and support needs, being stuck in loops like that is understandably unacceptable. On the payment and app issue specifically, here are a few practical checks that may help immediately: 
  •  Try using the Mweb website portal instead of the app for payments, as it bypasses mobile session issues 
  •  Clear the app cache or reinstall it to refresh the login/payment modules 
  •  Switch to a different browser or device if the payment page is timing out 
  •  Avoid peak hours (late mornings/early evenings) when app and portal traffic is highest 
For the call centre experience, long queue times usually indicate high demand, but calls should not drop or leave customers stranded after reaching the front of the queue. That feedback is being flagged for review around queue handling and call stability. We also hear your concern about live chat not functioning as expected. That is not how the channel is intended to perform, and it’s being noted for technical review so the tool is responsive rather than non-functional. Your experience is being shared with the relevant support and digital teams so they can investigate both the payment flow issue and the support channel reliability, as both are critical to service access. 

Kind regards, 
The Mweb Team