Worst customer service ever...

Our router was hit by lightning on the 24th of Nov 2019, we called in Monday the 25th have the issue fixed. The consulted we spoke to advices us to buy a new router and so we did on the same day. And they sent us the ISP password Nd username. The router worked but we had no internet connection. We called in again and were told it was an issue from Telkom and they called them to assess the connectivity. Telkom came and checked their line it was working fine. We called Mweb again and were told it was Telkom that had an issue again. They came and accessed the connectivity and found that it's Mweb who was blocking our access. We called in until we got tired of hearing the same thing, we requested they dispatch a technician and nothing was done. So this month we requested a refund for Dec, Jan, and Feb and we got nothing. So my dad cancelled his subscription because of the lack of assistance and is still waiting for them to do something regarding his request for a refund. At this point I wouldn't recommend them to anyone. I am gatvol because I am behind on my studies.