Worst customer service

I lodged my relocation with Mweb on 25th of November. Struggled to get feedback. Tried calling several times, as soon as I become caller number 1, the line cuts. Tried chatting with an online agent with zero success. It is the 15th of Dec and my wifi is still not active. I even tried canceling that too is a hassle. This is the most terrible, inefficient, unprofessional service I've ever received. More than 3 weeks without connection which we use for work & leisure. The online agent sent me a link which is not even working. If this is how Mweb operates then they should close shop because it's the worst service EVER!!!