LH
Lynn H

1 reviews | Active since Jul 2011

07 Dec 2023, 11:16

WORST CUSTOMER SERVICE! Blocking customers on social media!

Can’t even begin to describe my frustration and disappointment! 30 years of being a customer. This company do not like being told their customer service is terrible, if you do, they block you! I have now been blocked from communicating with them via Facebook and Twitter! So when you’re a dissatisfied customer, try to complain to them, they block you. This is how you’re treated after 30 years of being a paying customer. Not once have we defaulted on a payment. When they have gone above and beyond I gave them accolades! I praised them, told them they were amazing. MWEB USED to have the best customer service, USED TO! Now they just ignore you and block you when you’re not happy with them! Extremely disappointing! I see they’re blocking me as ************** and prejudiced! It’s hurtful and so upsetting! Mweb, what happened to you??? You went from hero to zero! The fact that there are Facebook groups now about Mweb’s bad service is disturbing!! Yes, people have created groups about Mweb’s terrible customer service!! Speaks volumes about you MWEB! Not a good reflection on your company at all!

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