Worst customer service and false promises

After engaging with technical, accounts, and even complaints department I decided to cancel my account with MWEB as I was not getting the service I required and expected of an ISP.<br> <br> After being told on 18/06 that the cancellations department is dealing with it I asked to be contacted in this regard as I have questions pertaining to the service, I was told I would be contacted. <br> <br> It is now 5 days later, my account is still fully active and no one has contacted me either telephonically or via email correspondence!<br> <br> I am left to wonder whether my complaint has been logged, whether my account is in the process of being cancelled or not, and whether I will ever be contacted telephonically by someone who can actually tell me the status of anything to do with the account.<br> <br> Customer satisfaction rating 0!