Worst customer service and call centre

Worst service ever. I am definitely going to cancel and move to a new provider.

I requested the move your home option on the website a week ago. The website confirmed that an agent will contact me to finalise. On Friday (the day before we move) I called to get an update only to be informed that the request on the website does not work and it is not routed to an agent (so why is that option available on the website). The call cut afterwards, thankfully someone called me to confirm the details and informed me that the request is in progress and that I should take the router with me as they will link it to the existing fibre box.

I called today go activate the service I requested a week ago just to hold on for the technical department for over 40 minutes. Eventually someone answered and said I must speak to sales and they transferred me. I held on for another 10 minutes just for someone to answer and cut the call.

I thought let me wait for the whatsapp agent. I waited 3 hours for someone to assist just to end the session after not receiving my response after 10 minutes.

Please get the cancellation department to contact me to cancel my service. I will reverse and cancel my debit order if no one makes contact before call of business tomorrow. I know someone will contact me quickly once the debit order is reversed because thats the only time I will probably get service.