VV
Vanessa V
1 reviews | Active since Jan 2023
16 Sept 2026, 14:06
Worst customer service
Horrible customer service. I have been trying to move the internet from one house to another since February and I have not been getting any assistance. I have now gotten internet from another provider for the new place but still cannot cancel my internet with Mweb as no one gets back to me. I spend over 40min a day holding and no one answers the phone no response on live chats on or requests on the app. I will be canceling my debit order month end I cant keep paying for internet for a house that I do not live in.
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Mweb's replyOfficial
16 Sept 2026, 14:36Hi Vanessa,
We understand how frustrating this has been, especially after trying to move your service since February and repeatedly attempting to get assistance with cancelling the service at your previous address. We also recognise how difficult it is to spend so much time waiting on calls and still not receive a response through the available support channels.We’ve logged this with our Retentions Team for further attention and assistance with your cancellation request. The team will review the matter and assist with the appropriate next steps.Kind regards,
The Mweb Team
We understand how frustrating this has been, especially after trying to move your service since February and repeatedly attempting to get assistance with cancelling the service at your previous address. We also recognise how difficult it is to spend so much time waiting on calls and still not receive a response through the available support channels.We’ve logged this with our Retentions Team for further attention and assistance with your cancellation request. The team will review the matter and assist with the appropriate next steps.Kind regards,
The Mweb Team
Mweb's reply16 Sept 2026, 14:36
Official
Hi Vanessa,
We understand how frustrating this has been, especially after trying to move your service since February and repeatedly attempting to get assistance with cancelling the service at your previous address. We also recognise how difficult it is to spend so much time waiting on calls and still not receive a response through the available support channels.We’ve logged this with our Retentions Team for further attention and assistance with your cancellation request. The team will review the matter and assist with the appropriate next steps.Kind regards,
The Mweb Team
We understand how frustrating this has been, especially after trying to move your service since February and repeatedly attempting to get assistance with cancelling the service at your previous address. We also recognise how difficult it is to spend so much time waiting on calls and still not receive a response through the available support channels.We’ve logged this with our Retentions Team for further attention and assistance with your cancellation request. The team will review the matter and assist with the appropriate next steps.Kind regards,
The Mweb Team