Worst Customer Service!

I changed banks and made payment for my account via the new bank account but it was not picked up or recognised by Mweb's systems. My account was suspended waiting payment. I tried to Mweb's live chat and managed to "chat" to 5 different "agents", one passing me on to the next and each asking the same question for more than 30min after which I gave up. I uploaded my proof of payment on the live chat too with no success. I proceeded to call the helpdesk, after being disconnected several times in the first couple seconds I managed to enter the line to be speak to an agent. The first call lasted 28 min 45 sec and being announced as "First in line" for the last 16 min before being disconnected and not speaking to an agent, second call I held on for 35min and 16 sec and being first in line for almost 20min, the 3rd call lasted 28min 16 sec and being announced as "first in line" for 24min and still have not been able to speak to an agent or get my account reconnected. This is VERY frustrating after being an Mweb client for more than 20 years through @lantic then Worldonline and now Mweb!!