Worst customer service

I truly wish I could give zero stars. I have had fibre through mweb for about a year. I decided to do dstv through them so that its easier. I signed up and my services were not active. Couldnt speak to anyone in the app as no one ever gets back to you. I ended up calling multichoice and was told i need to pay a certain amount. They sent me an sms and i paid and my services were active. Now mweb is still charging me for this as well. I have wasted so much airtime only to be told i am in the incorrect department - i then get transferred and am told its the incorrect department. I was told someone will call me back and nobody has that was a week ago. Today i call and speak to a gentelman who was very nice but was told its the wrong department and transfers me. I eventually get through to someone and the call gets dropped after spending 30 minutes holding and wasting all my airtime. I want to pay my account but cannot as it is showing the dstv amount included as well. Ridiculous horrifying service!!!!!!!