Worst Customer Service

I recently subscribed to MWEB in December and activated my account beginning of January, 3 weeks later the router died on me and reported it on the 24th the replacement router delivered on the 30th, which to my surprise it was an old dirty used router bare in mind the router was hardly a month old. On the 31st I called complaining about the network issue that the network was not connecting. Which I was advised that it was being referred to MTN for assistance till to date I have not received any feedback it's been 2 weeks but my issue has not been resolved. MWEB is quick when it comes to Sales and once they have got you as their client they no longer care about you as you have committed a 24 months contract.