WORST CUSTOMER SERVICE

By far the most worst service providers in SA. Since starting my process of getting connected with MWEB in January 2025 I've gotten absolutely no where. First it was a coverage issue after coverage was confirmed by MWEB, then I found a different option to get connected through Openserve with MWEB as the ISP. Payments were made and we waited patiently for the ONT box to be installed. Fast forward to recently when I received an SMS saying that our fibre order had been cancelled due to lack of coverage. We received the router which is still in the box and unused because we couldn't do jack S with it! Now radio silence from MWEB, no use in calling them because their lines are either busy and you wait atleast 30min -45min to speak to a "agent" then your call gets disconnected. No use in using the live chat feature because that's also a load of BS, waiting time up until an hour!!!! All I want is for MWEB to contact me to confirm that their router will be collected as I'm not spending my hard earned money to return something that I had no use for, and yo REFUND me my damn money and wipe my details from their system. I've never in my life dealt with this level of incompetence and carelessness from a business who is supposedly there to serve their customers with fair and efficient customer service. I've wasted so much money on airtime since January just to speak to someone who can give me clarity. I'm so over this entire thing and I want it sorted out. MWEB should change their name to South Africa's No.1 at providing the ****iest Customer Service. Shame on all of you for your disgusting service and for *****ing money. I will never in my LIFE recommend MWEB to anyone, and you will definitely not hear the end of me until I receive written confirmation that my personal details are wiped out of system and that my money has been refunded.