SR
Steve R
1 reviews | Active since Sept 2017
01 Sept 2017, 15:39
Worst Customer Service
The support is just very slow for their level. One agent ask you to send email, to send ID copies, to call another number, etc. They will make you run around and take days to resolve a small issue. It is really not acceptable from such a company and they need to improve, it's really bad for their reputation and client retention.
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Mweb's replyOfficial
04 Sept 2017, 11:40Good Day steverobert,
Thank you for taking the time to raise your concerns.
I checked your account and you requested that we provide you the CPanel log in details on the 1st.
Our hosting team responded to you before 17:00 on the 1st, providing you these details.
The inbound Technical call cente staff does not have access to view your username and passwords, therefore requested that you submit the request via email.
The Domains team has also accepted your domain transfer ticket this morning.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB client Services
Best regards,
Mweb's reply04 Sept 2017, 11:40
Official
Good Day steverobert,
Thank you for taking the time to raise your concerns.
I checked your account and you requested that we provide you the CPanel log in details on the 1st.
Our hosting team responded to you before 17:00 on the 1st, providing you these details.
The inbound Technical call cente staff does not have access to view your username and passwords, therefore requested that you submit the request via email.
The Domains team has also accepted your domain transfer ticket this morning.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB client Services
Best regards,