Worst customer server ever

I sign up for Fibre over a year ago but since then I have been calling them telling them the I don't get a connection when the weather becomes adverse but nothing was ever done. When they advertised it they said "unthrottled" which is not the case. I requested to cancel but they would not cancel it and each time I'd try to get a different service provider they would tell me they can't help me becuase it shows active.

About a month ago my house burnt down and I called them and requested for reinstallation but instead they sent out techinicians and NOT installers. Ever since then its been back and forth with them without any solution. To my surprise, I got an invoice from a companyith BRITELINK MCT I never heard of before when signing for this. All I was told is that they are an agent for VUMATEL but this BRITELINK MCT invoice said a R1000 is payable (cod) but I'm just not getting anywhere with them. When I sign up with them none of this was mentioned. It is not like I burnt my house down on purpose they are just not coming out to install nor contacting me. Each time I have to contact them and they use the words " it has been escalated to VUMATEL" but that does not solve my problem instead makes me doubt my understanding of the English language.

Worst service I ever had