Worst customer experience

Just when I thought that the Eskom power cut and the customer service of the City of Johannesburg is bad, I want to take that back because MWEB is the worst. To start with the time you spend waiting to be assisted by the call centre agent on a chargeable call to get the worst experience ever, when one checks the worst ISP on Google there should be an MWEB logo. My mother’s service has been suspend for more than a week, she made the payment by still the service is not restored. I’ve calling both the ISP & FNO, I’m not getting any assistance, will she be compensated for all this time without internet connection, she now has to buy mobile data to connect. I want her line to be reinstated, if not please cancel her account she might as well use Rain or MTN 5G plans. I will not recommend MWEB to my friends and defiantly not my family. I hate the fact that there’s still customer segmentation at this day and age because if it was a different area or a suburb in the north of Johannesburg this matter would have been sorted already. Your NPS should be the lowest compared to your competitors especially with Soweto residents having limited options choosing a preferred ISP. Sort out this matter or cancel the service and refund my mother. Let me know if you want someone to train your stuff who over promise and under deliver, I will be happy to offer my services.