Worst Customer care Mweb

I have been a loyal customer to you paying my fibre every month. Now my fibre line is down. I don't get feedback from you. I logged a ticket stating i am down then i contacted you as i did not get any response. I was told a 6 day turnaround time. It has been 8 days now and i still don't hear anything from you, except if I call then i keep getting the same ****py answer stating that you can't give me any answer. Last night I was told that you cannot contact vodacom the provider to follow up on the case as your system don't allow you to call them. I was told they close at 5 i tried the number that same evening after 5 just for vodacom to tell me that mweb is my provider and that you need to contact them and handle the case. I am really dissapointed. Mweb, it seems that you don't care or simply just don't do anything to keep your loyal customers happy. You don't keep me updated and you can't even stick to your word with a 6 day turn around time. I will not suggest mweb to anyone. I pay for a service that is not being delivered. I need to make out of pocket expenses to keep us connected to the internet. I need to buy airtime to keep calling you for no solution. At this stage I feel like canceling my product with you. Mweb Worst customer care ever.