MS
Max S
1 reviews | Active since Nov 2018
09 Dec 2024, 14:54
Worst company in service delivery. Do not buy Fiber from them!
This the most shocking company. you can sign on easily, but no way to email or cancel online, just a not working call center number where no one will answer!
i've been on hold no for more than 12 minutes
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Max S's updateReviewer Update
06 Jan 2025, 20:08Eventually, I managed to cancel this by emailing legal at web.co.za and copying complaints at mweb.com. None of these emails is prominent on their website; they are buried deep in their PAIA manual and other BS policies.
This company will go out of its way to make it as difficult as possible, with a non-functioning call centre and a retention department that will offer you discounts (by the way, if you want a discount, just put in a cancel or transfer request, and they will bug you immediately). There is no online function to initiate a cancellation.
You can sign on in 5 seconds but then be prepared to spend hours with their retention **** artists to cancel. But hey, if you can get more for less, go for it!
Mweb is just a nasty reseller (or billing agent) for other fibre network providers, so treat them as such.
This company will go out of its way to make it as difficult as possible, with a non-functioning call centre and a retention department that will offer you discounts (by the way, if you want a discount, just put in a cancel or transfer request, and they will bug you immediately). There is no online function to initiate a cancellation.
You can sign on in 5 seconds but then be prepared to spend hours with their retention **** artists to cancel. But hey, if you can get more for less, go for it!
Mweb is just a nasty reseller (or billing agent) for other fibre network providers, so treat them as such.
MS
Max S's update06 Jan 2025, 20:08
Reviewer Update
Eventually, I managed to cancel this by emailing legal at web.co.za and copying complaints at mweb.com. None of these emails is prominent on their website; they are buried deep in their PAIA manual and other BS policies.
This company will go out of its way to make it as difficult as possible, with a non-functioning call centre and a retention department that will offer you discounts (by the way, if you want a discount, just put in a cancel or transfer request, and they will bug you immediately). There is no online function to initiate a cancellation.
You can sign on in 5 seconds but then be prepared to spend hours with their retention **** artists to cancel. But hey, if you can get more for less, go for it!
Mweb is just a nasty reseller (or billing agent) for other fibre network providers, so treat them as such.
This company will go out of its way to make it as difficult as possible, with a non-functioning call centre and a retention department that will offer you discounts (by the way, if you want a discount, just put in a cancel or transfer request, and they will bug you immediately). There is no online function to initiate a cancellation.
You can sign on in 5 seconds but then be prepared to spend hours with their retention **** artists to cancel. But hey, if you can get more for less, go for it!
Mweb is just a nasty reseller (or billing agent) for other fibre network providers, so treat them as such.