SS
Samantha S
1 reviews | Active since Mar 2021
12 May 2026, 18:36
Worst company ever
If I could add 0 stars I would. 45mins on a call waiting for a consultant to answer my call. U can not have a live chat on the app because no one answers you.. they never deduct on the agreed upon date. They never Asner calls. I do not recommend mweb. It's extreamy frustrating when u work online and online students and there is no WiFi. I will be looking for a different company. This nonsense can joy go on.
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Mweb's replyOfficial
13 May 2026, 09:04Hi Samantha,
Being without reliable connectivity, waiting on hold for extended periods, struggling to get responses on live chat, and then still being billed is understandably extremely frustrating, especially when you rely on internet access for work and studies.
We’ve checked and can confirm that there was an outage in your area, which has since been resolved and connectivity restored. To ensure everything reconnects correctly on your side, please restart your router and test the connection. For future reference, you can also check for known outages at any time via https://help.mweb.co.za/outages.
If you still need assistance after restarting the router, or if anything doesn’t look right, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist further.
Your experience around long wait times, chat responsiveness, and billing impact will be shared with our Service Quality Team for review and improvement, as this highlights areas where the support journey needs to be strengthened. Kind regards,
Mweb Team
Being without reliable connectivity, waiting on hold for extended periods, struggling to get responses on live chat, and then still being billed is understandably extremely frustrating, especially when you rely on internet access for work and studies.
We’ve checked and can confirm that there was an outage in your area, which has since been resolved and connectivity restored. To ensure everything reconnects correctly on your side, please restart your router and test the connection. For future reference, you can also check for known outages at any time via https://help.mweb.co.za/outages.
If you still need assistance after restarting the router, or if anything doesn’t look right, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist further.
Your experience around long wait times, chat responsiveness, and billing impact will be shared with our Service Quality Team for review and improvement, as this highlights areas where the support journey needs to be strengthened. Kind regards,
Mweb Team
Mweb's reply13 May 2026, 09:04
Official
Hi Samantha,
Being without reliable connectivity, waiting on hold for extended periods, struggling to get responses on live chat, and then still being billed is understandably extremely frustrating, especially when you rely on internet access for work and studies.
We’ve checked and can confirm that there was an outage in your area, which has since been resolved and connectivity restored. To ensure everything reconnects correctly on your side, please restart your router and test the connection. For future reference, you can also check for known outages at any time via https://help.mweb.co.za/outages.
If you still need assistance after restarting the router, or if anything doesn’t look right, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist further.
Your experience around long wait times, chat responsiveness, and billing impact will be shared with our Service Quality Team for review and improvement, as this highlights areas where the support journey needs to be strengthened. Kind regards,
Mweb Team
Being without reliable connectivity, waiting on hold for extended periods, struggling to get responses on live chat, and then still being billed is understandably extremely frustrating, especially when you rely on internet access for work and studies.
We’ve checked and can confirm that there was an outage in your area, which has since been resolved and connectivity restored. To ensure everything reconnects correctly on your side, please restart your router and test the connection. For future reference, you can also check for known outages at any time via https://help.mweb.co.za/outages.
If you still need assistance after restarting the router, or if anything doesn’t look right, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist further.
Your experience around long wait times, chat responsiveness, and billing impact will be shared with our Service Quality Team for review and improvement, as this highlights areas where the support journey needs to be strengthened. Kind regards,
Mweb Team