Worst client service ever

On 29/11/2022 I placed an order for Mweb's fibre package. MetroFibre has already installed the fibre - prior to me moving in - so all I need is the router to get the Wi-Fi up and running. I have been sitting without Wi-Fi, as I cancelled my previous provider, and I work from home, which is really proving difficult.

Everytime I check my order, it says that there is an error and they will communicate via SMS - not one SMS has come through, not one phone call to explain what is going on. According to their site, my router should have been here on 8 December already.

EVEN WORSE - you cannot get through to Mweb to cancel the order, because their phonelines all state the number you have dialled does not exist. There are no email addresses where you can log your query or complaint.

It is now almost two months later and a simple router has not found its way to my door. Mweb, you suck.

Order No. X***