1 reviews | Active since Jul 2010
WORST AFTER-SALES SERVICE EVER
App**** for a 4MB Fibre line during Rage Expo. Line was installed on Friday 20 October. Called head office with the 'B' number as per instructions and mailed it also to Tsholofelo van Rooyen the field sales agent at Rage on Monday 23 October. She rep**** that their field technician Clifford would be contacting me to have the router delivered and installed within 48 hours.
Sent follow up email on Wednesday afternoon to her and also called head office (Bronwyn) to find out what is happening.
Still NOT ROUTER delivered & installed.
Next step for me will be to contact VUMATEL as I am sure their service will be faster since they have fibre at the front of my house already.
So much for trying to stay loyal to MWEB.
Good Day arnot,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The router query has since been addressed and you are now connected.
We will continue to contact you regarding the other query raised via telephone.
Please do bear with us during this time.
Kind regards
MWEB Client Services
Good Day arnot,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The router query has since been addressed and you are now connected.
We will continue to contact you regarding the other query raised via telephone.
Please do bear with us during this time.
Kind regards
MWEB Client Services