PM
Paul M
1 reviews | Active since May 2015
23 Oct 2015, 17:34
WORST 3G ISP EVER...
MWeb<br> <br> <br> Please be informed that I wish to terminate my contract with you.<br> <br> As far as I am concerned I am on a monthly basis but somewhere /somehow<br> <br> I read that this contract is up to the end of November.<br> <br> SO BE IT with your last withdrawal against my bank account being now at the end<br> <br> of October beginning of November...<br> <br> Go back and view my data usage and you will notice that for this years duration<br> <br> I have not used even 10% of my bundle as your \service"is so slow that it cannot open a web page<br> <br> let alone open an email.<br> <br> This year with the unauthorized removal of thousands out of my bank account \""for so called above bundle usage\""<br> <br> and this soooo slow and flaky terrible 3g speeds notwithstanding full HSPA+ \""bars\""<br> <br> I can categorically state that my experience with MWEB has been a nightmare and I rue the day<br> <br> that I ever got involved with you....<br> <br> Please take your last R89-00 out of my account at the end of the month and GET OUT OF MY<br> <br> LIFE FOR EVER...<br> <br> Don't bother trying to contact me...<br> <br> A copy of this email will be submitted to hello peter.<br> <br> Goodbye<br> <br> Paul McConnell<br> <br> ps. this email has been enabled by a vodacom sim card as I flushed your cell c sim<br> down the toilet.."""
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Mweb's replyOfficial
26 Oct 2015, 13:08Hello Gryffn,
Thank you for taking the time to raise your concerns.
Our customer care representatives has since made contact with you regarding the query.
The out of bundle query was dealt with via our billing team, who provided all the usage reports to support the charges billed to you.
Unfortunately our Technical team was not given an opportunity to address any speed queries you have raised in your complaint.
The cancellations team have also made contact with you via email to assist with processing your request.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representatives has since made contact with you regarding the query.
The out of bundle query was dealt with via our billing team, who provided all the usage reports to support the charges billed to you.
Unfortunately our Technical team was not given an opportunity to address any speed queries you have raised in your complaint.
The cancellations team have also made contact with you via email to assist with processing your request.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply26 Oct 2015, 13:08
Official
Hello Gryffn,
Thank you for taking the time to raise your concerns.
Our customer care representatives has since made contact with you regarding the query.
The out of bundle query was dealt with via our billing team, who provided all the usage reports to support the charges billed to you.
Unfortunately our Technical team was not given an opportunity to address any speed queries you have raised in your complaint.
The cancellations team have also made contact with you via email to assist with processing your request.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representatives has since made contact with you regarding the query.
The out of bundle query was dealt with via our billing team, who provided all the usage reports to support the charges billed to you.
Unfortunately our Technical team was not given an opportunity to address any speed queries you have raised in your complaint.
The cancellations team have also made contact with you via email to assist with processing your request.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,