Worst!!!

Dear useless Mweb service provider

Since we signed up and had our service installed two months ago, we haven't had an acceptable internet connection for a single day.

We have spent hours on the phone, paying hundreds of rand without being assisted. On the contrary I have been called a **** several times, and I'm expected to be your technician and solve your problems.

I have asked to be called back, and this apparently is not possible. When a problem does get logged, I'm thrown with terms and conditions such as; being liable for the charges if the fault isn't what I "Mweb's technician" identified. I am not an internet nor a fibre expert, but a customer who pays a lot of money to receive a service. Sadly it is definitely not the case.

Your service seems to be set up in such a way that the customer doesn't want to ask for any help as help call center agents call me a **** and I am expected to pay call out fees etc for problems I shouldn't even be having.

I urge you to get this matter solve, otherwise I would have no other choice than to cancel my service with Mweb and make sure that every one I know doesn't get stuck with Mweb and it's ****ty service.

Yours faithfully

Celéste