GS
Gert S
1 reviews | Active since Jun 2011
07 Jul 2016, 15:22
WORST
<p>Never go for Mweb, you will NOT get the speed you pay for, and no need to complain, they just shift the blame to Telkom!!! WORSTISP in SA</p>
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
08 Jul 2016, 13:29Good day gertsmit
A consultant tried calling you to address your query but to no avail.
We will try and make contact again during office hours.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply08 Jul 2016, 13:29
Official
Good day gertsmit
A consultant tried calling you to address your query but to no avail.
We will try and make contact again during office hours.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
11 Jul 2016, 10:00Good Day Gert
Thank you for taking the time to raise your concerns.
Our customer consultant has been in contact with you today and tried to explain what affected your speeds on the 7th July.
The account was in a throttled state and te 2Mbps standard package is throttled to a speed or 354kbps.
The throttling was then lifted on the 8th July and the speeds dramatically increased; this was reflected in your usage statistics for the 8th, 9th and 10th.
For future reference, please have a look at my account to verify if the account is in a throttled state:
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB client Services
Best regards,
Mweb's reply11 Jul 2016, 10:00
Official
Good Day Gert
Thank you for taking the time to raise your concerns.
Our customer consultant has been in contact with you today and tried to explain what affected your speeds on the 7th July.
The account was in a throttled state and te 2Mbps standard package is throttled to a speed or 354kbps.
The throttling was then lifted on the 8th July and the speeds dramatically increased; this was reflected in your usage statistics for the 8th, 9th and 10th.
For future reference, please have a look at my account to verify if the account is in a throttled state:
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB client Services
Best regards,