Worse than Telkom. And that's saying something

Seems impossible to cancel a service. Spending hours on hold, being sent to a department that cuts the call. Your call centres only employee (Masood), has so far ended the call on me twice. Getting absolutely nowhere. From what used to be A+ service, to this? Has someone senior read the comments on Facebook? This is horrible. My service does not work and i wish for it to be cancelled!