Worse service from Mweb

not sure how to address this issue i have been experiencing a lot of animosity experience with Mweb, first it was billing issue. In which i have been paying R6 per month on staff account, the company decided to upgrade/change the option. we were advised that nothing will change and everything will remain the same. 3 months down the line i got a notification saying i owe R369, when i inquire the advise was very vague. Till today am paying way more than i used to, which i accepted the fact that they are ripping us off. So yesterday decided to upgrade to a higher package and send the form. In which i got the response that i filled in the incorrect form. New form was send again with no price packages on, rep**** to the mail , so that they can send me the price package break down. However instead of them sending the price package was sent the form again. I decided to call the call center for clarification of my statement. Spoke to Nontebeko Mbangeni, and the lady was very rude ,sarcastic and she wasn't even apologetic with her response. If this is a way mweb treat their customers, i have lost hope that my issue will be resolved at anytime.