Worse service EVER!! would recommend to anyone

Got the mweb LTE package 1st Feb 2021,I was told the sim would be activated about 3 days after the sim was inserted, I waited but realized that its not working so I called in ONLY about 10 times before someone could help and advise that the router was faulty, the router was collected and i had to wait an additional 21 days for a new router, this specific deal was *30 DAYS FREE* When the new router arrived we tried again and yet did not work..I called billing, tech support, spoke to sales rep, logged tickets for the past 3 months!!! anyone I could get hold off and yet NO ONE could help THEY DONT EVEN HAVE THE DECENCY TO CALL BACK!!! even though I was promised someone would everytime I called, as one tech guy said there is a problem with the sim as well because my sim worked when i inserted into the router..the sim card does not work on any phone we tried it on, I was told that a manager would call and that a new sim will be delivered.

I have been billed from the very first month and havent used this pathetic sevice ONCE!!! I REFUSE TO PAY FOR A SERVICE I HAVENT USED especially when it wasnt even my fault..the router was faulty then the sim was faulty and still no phone no sim!! In April I sent another email requesting the service to be cancelled..I finally got a response stating that a cancellation fee will be added as well as all outstanding fees??? I am the only party who has been trying to figure this out by calling, emailing and logging tickets and the response I got was we charging you a cancellation fee. A day later a recives a phone call and as usual the person on the other end cant believe the ****ty service they give and agreed that I dont have to pay the back payments but asked if i could send my documentation yet again..

I wasted time and money on the phone with these people from Feb WE ARE IN JUNE !! And still NOTHING