Worse service ever from mweb

Mweb is the worse provider I have come across when it comes to customer service, my internet was cut by mweb without any explanation or notification yet my account is paid up with a month's credit, the technical side said they need to contact telkom to reconnect it the support side say the technical side needs to look at it, I've been 3 days without internet and unable to perform my employment duties, who is going to compensate me for this ? They make you wait 2 hours to answer a call than cut the call or send you from one department to another, this is ridiculous is there only a handful of people working for mweb? We need to take a stand against them for not putting the customers 1st, they quickly can take your money but won't provide a service, they won't even call you back.