Worse Service EVER!!!!

ON 21.02.2025 MY ELDERLY DAD CALLED TO CANCELL HIS LINE.. A AGENT ANSWERED THE CALL AND NOT ASSISTING MY DAD PUT MY DAD BACK IN THE LINE TO JUST BE ON HOLD FOR ANOTHER 5 MINS.. EVENTUALLY MY DAD HUNG UP AND I SENT A EMAIL ASKING THEM TO CLOSE THE ACCOUNT... PROVIDING MY DADS UPDATED DETAILS FOR THEM TO CALL BACK... FAST FORWARD A WEEK LATER NO CONTACT.. I CALL BACK AND REQUEST THEY CALL MY DAD BACK TO FINALIZE THE CANCELATION.. SO BECAUSE NO CONTACT WAS MADE I HAD TO GET HIS OLD NUMBER ACTIVE AND I SEE THEY SENT AN SMS .. AGAIN AFTER I PROVIDED THE NEW DETAILS... I THEN GET HIM TO CALL AND CANCELATION IS LOGGED AND THE LINE WILL BE RELEASED 1.5.2025.. I WOULD LIKE A CALL BACK ON *** AS THIS IS NOT HIS FAULT HE MADE CONTACT AND PROVIDED MWEB WITH DETAILS TO GET INTO CONTACT... I SENT A MAIL 7.3.2025 AND AGAIN YESTERDAY FOR THEM TO PROVIDE FEEDBACK UP UNTIL TODAY NOTHING!!!! We have been with mweb a good 4-5 YEARS AND WE NEVER HAD ANY ISSUES.. BUT THIS IS JUST UTTER DISRESPECT TOWARDS YOUR CUSTOMER