CG
Chenille G
1 reviews | Active since Nov 2013
28 May 2026, 12:48
Worse service ever
Good day
Ive been trying to get hold of MWEB you wait 2 hours in a que just to be disconnected and wait another 2 hours still nothing when you get trough they send you from pillar to post, no one can help.
My account is paid over and still no connection what kind of service is that this is pathetic
I go on the chat Aiasha tell me my line is out of contract but my account is paid how is that possible.
Ive been phoning from 27/05/26 since 8 in the morning again 28/05/26 from 8 now at 12: 41 still no help
Ver angry customer
Chenille Gelderbloem
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
28 May 2026, 14:06 Good day, Chenille, and thank you for bringing this to our attention so clearly. We can see how much time and effort you have already invested in trying to get assistance, and the experience you have described is understandably frustrating, especially with your account already reflecting as paid. Based on our checks, your service is currently linked to an Openserve activation order, and this is why there may be conflicting feedback around the line status. These orders require coordination with the infrastructure provider before the service can be fully brought online, even when billing is up to date. We have taken this forward with urgency. Our team that manages all Openserve activations has been engaged directly, and they are actively working on your order to move it to completion as quickly as possible. As soon as there is progress or confirmation of activation, you will receive an update via email. We also recognise the difficulty you experienced trying to reach us through calls and chat, along with the repeated transfers. That is not the seamless, efficient experience we aim to provide, and your feedback here is important in helping us improve that journey. Your case is now with the correct team and is being prioritised to drive a clear outcome. We will continue to keep a close watch on this to ensure momentum is maintained and that you are connected as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply28 May 2026, 14:06
Official
Good day, Chenille, and thank you for bringing this to our attention so clearly. We can see how much time and effort you have already invested in trying to get assistance, and the experience you have described is understandably frustrating, especially with your account already reflecting as paid. Based on our checks, your service is currently linked to an Openserve activation order, and this is why there may be conflicting feedback around the line status. These orders require coordination with the infrastructure provider before the service can be fully brought online, even when billing is up to date. We have taken this forward with urgency. Our team that manages all Openserve activations has been engaged directly, and they are actively working on your order to move it to completion as quickly as possible. As soon as there is progress or confirmation of activation, you will receive an update via email. We also recognise the difficulty you experienced trying to reach us through calls and chat, along with the repeated transfers. That is not the seamless, efficient experience we aim to provide, and your feedback here is important in helping us improve that journey. Your case is now with the correct team and is being prioritised to drive a clear outcome. We will continue to keep a close watch on this to ensure momentum is maintained and that you are connected as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team